Waddup Canada, we strive to provide high-quality services and products to our customers. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.
- Eligibility for Refunds:
- Digital Products: Due to the nature of digital products (e.g., e-books, guides, online courses), all sales of digital products are final. We do not offer refunds for digital products unless there is a technical issue that prevents you from accessing the product as intended, in which case we will work to resolve the issue promptly.
- Physical Products: If you have purchased a physical product (e.g., merchandise), you may be eligible for a refund if the product is defective or damaged upon arrival. Please contact us within [number of days] days of receiving the product to request a refund.
- Refund Process: To request a refund, please contact us at [contact email] with your order details and reason for requesting a refund. We reserve the right to request additional information or documentation to process your refund request. If your refund request is approved, we will initiate the refund to the original method of payment within [number of days] days. Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider.
- Exchanges: If you received a defective or damaged physical product and would like to exchange it for the same item, please contact us at [contact email] to arrange for an exchange. We will provide instructions on how to return the item and facilitate the exchange process.
- Non-Refundable Items:
- Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.
- Services: Services provided by Waddup Canada, such as travel planning consultations, are non-refundable once the service has been rendered.
- Change of Mind: We do not offer refunds for change of mind or dissatisfaction with the product or service, unless otherwise stated in these terms or required by law.
- Modification or Cancellation of Orders: Once an order has been placed, it cannot be modified or canceled. If you have any concerns about your order, please contact us at [contact email] as soon as possible, and we will do our best to assist you.
- Contact Us: If you have any questions or concerns about our Refund Policy, please contact us.